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Privacy Declaration
Data processing by us
When using the website sonartedition.com and its functions, making contact with us and submitting a query, you transfer your personal data to us, which we use to process your queries. This data is used by us strictly for this purpose only, within the framework of data protection legislation.
General information about data processing
Extent of processing of personal data in general
As a matter of principle, we only process personal data to the extent required in order to provide a properly functioning website and to deliver our content and services.
Provision of personal data for conclusion of a contract or on the basis of statutory retention obligations
Whenever you make contact with us, we collect personal data. This data is saved by us, partly in accordance with statutory regulations, partly because it is required to conclude a contract. If you wish to conclude a contract with us, you must provide us with your data so that we can deliver/render our services to/for you. We are also under legal retention obligations in respect of tax and commercial law that we must meet. Otherwise we may be unable to provide you with our services.
Before providing your personal data, you are welcome to get in touch with your contact in our company to find out if we require your data to conclude a contract and/or to meet our statutory retention obligations and what the consequences will be if you do not provide us with this data.
SSL and TSL encryption
For security purposes and to protect your confidential data, we use SSL and TLS encryption throughout our website.
As a result of this encryption, confidential data that you send to us, such as queries or orders, cannot be seen by third parties.
You can recognize an encrypted connection by the fact that the address bar of your browser changes from “http://” to “https://”. Many browsers also give a further visual indication - such as a padlock symbol.
Automatic data processing when accessing the website www.sonartedition.com
IP address
1. Description and extent of data processing
When this site is accessed, requests are sent to the server that must receive a response. Your IP address must be collected and processed so that the corresponding server requests can be answered.
2. Legal basis for data processing
The legal basis for the processing of this data is Law no. 190/2018.
3. Purpose of data processing
The purpose of processing your IP address is to ensure functioning of the website and provide technical access to it.
4. Legitimate interest
The legitimate interest in the temporary storage of your IP address lies in the fact that the functioning of and provision of technical access to the website is not possible without it.
5. Storage period
The data will be deleted as soon as further storage is no longer required to achieve the particular purpose.
When recording data to make the website accessible, this is the case when the retrieval process is complete.
Hosting
1. Description and extent of data processing
We use the services of our hosting service provider for the technical implementation of the website, to make it accessible, and to carry out technical maintenance.
This comprises the provision of storage and database services and the maintenance and servicing of these.
2. Legal basis for data processing
The legal basis for the processing of this data is Law no. 190/2018.
3. Purpose of data processing
The purpose of processing is the implementation of the online service and the detection of malfunctions or any attempted unauthorized access.
4. Legitimate interest
The legitimate interest in commissioning the hosting service provider is to have external technical competence and the provision of a functioning and uncompromised technical website environment.
Server log files
1. Description and extent of data processing
The IP addresses recorded when accessing this site are also stored in so-called server log files to identify and allow rectification of technical faults, attempted manipulation, and/or unauthorized access to the server structure.
The hosting provider for this website also automatically collects, stores and processes information in so-called server log files, which is transferred automatically by your browser.
This information is:
IP
Date
Time
Pages accessed
Logs
Status code
Referrer
User agent
However, this information is not combined with any other data sources.
2. Legal basis for data processing
The legal basis for the processing of this data is Law no. 190/2018.
3. Purpose of data processing
The purpose of processing your IP address and the above information is detecting malfunctions and any attempts at unauthorized access.
4. Legitimate interest
The legitimate interest in processing the IP address and the aforementioned information is the provision of a functioning and uncompromised technical website environment.
5. Storage period
The data is erased within 7 days.
Use of cookies
1. Description and extent of data processing
The site www.sonartedition.com uses so-called “cookies”. Cookies are text files that are stored in the memory and/or on a data storage carrier of the device you use to visit the site and are processed by your web browser in accordance with its settings. We use a cookie when you log in to your customer account to determine whether you have registered. We also use a shopping basket cookie to identify and process the products that you have placed in your shopping basket in the context of the ordering process.
The content of the cookies is:
1. Shop-Cookies (to generate templates and languages pages for the customers):
a. active_store
b. frontend
c. frontend_cid
2. Cookies (Google Analytics)
a. _utma (session time)
b. _atuvc (social media banner)
c. _utmb (customer visit time - begin)
d. _utmc (customer visit time - end)
e. _utmt (kind of access to the site)
f. _utmv (Google Analytics variable)
g. _utmz (search engine detection)
h. _ga 2 years Used to distinguish users.
i. _gid 24 hours Used to distinguish users.
j. _gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.
k. AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
l. _gac_<property-id> 90 days Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.
m. User_ID (Data, sessions and interactions across multiple devices are assigned to a pseudonymous user ID)
You can disable Google Analytics Tracking here: disable Google Analytics
2. Legal basis for data processing
The legal basis for such processing is Law no. 190/2018.
3. Purpose of data processing
These cookies contain technical information for the provision of website functions concerning ordering procedures and customer accounts processes. This facilitates technical implementation of the purchasing and customer account processes.
4. Legitimate interest pursuant to Law no. 190/2018
Our legitimate interest lies in the provision of a technical environment which presents an online purchasing process for our customers and users. The cookies used only contain technical data and product information, which provide a technical representation of the completion of an online purchase by our customers at the initiative of our customers.
5. Storage period and rejection and removal options
The cookies used on the site are so-called “session cookies”. They are automatically deleted from the browser cache/memory of your computer at the end of your visit to our website and/or when you close your browser, provided that you have activated this function in your browser.
Please check the settings of your internet browser (e.g. Firefox, Internet Explorer, Edge, Chrome, Opera, and Safari) in regards to this. Your internet browser also gives you the option to control how you handle cookies or to deactivate them completely. Cookies that have already been saved can be deleted at any time. This can also take place automatically. If cookies are deactivated for our website, it may be the case that it is not possible to use all of the functions of the website to the fullest extent possible.
Processing of personal data via the contact form
1. Description and extent of data processing
A contact form is provided on our website which is used only for electronic contact. We process your personal data only to the extent that you communicate it to us when you make contact.
When queries are submitted via the contact form, the following data is processed:
Name*
Email address*
Phone
Comment*
The fields marked with an asterisks “*” symbol are obligatory and queries cannot be sent to us using this form unless they are completed.
Please enter your telephone number only if you want us to contact you by telephone.
Providing your name allows us to address you in person when we process your query.
Simply entering the data on the form does not communicate any data to us, as this happens only when you press the blue “Submit” button.
When the message is submitted, the following data is also processed:
Date and time of the query
2. Legal basis for data processing
The legal basis for the processing of personal data for handling and responding to your queries is Law no. 190/2018.
The legal basis for the processing of personal data for the preparation and/or implementation a contractual relationship is Law no. 190/2018.
3. Purpose of data processing
Processing of personal data via the contact form is used solely for the purpose of making contact and allows the customer to request information from the company at the initiative of the customer.
Depending on the intention and content of your query, the purpose may also be the initiation and/or execution of a contractual relationship.
4. Legitimate interest
The legitimate interest in data processing lies in the option to process your query and respond to your query appropriately. The data collected is processed on the basis of a query that comes from you. This processing is also in your interest, so that we can respond to your query in accordance with your expectations.
5. Storage period
The data is erased within 6 months of the point at which it is no longer required to achieve the purpose for which it was collected, provided that it is not subject to further statutory retention obligations. This is the case for the data that you enter in the contact form if the conversation with the user has ended.
The conversation is ended when circumstances indicate that the issue in question has been resolved definitively.
Processing of personal data when setting up a customer account for ordering purposes
1. Description and extent of data processing
You can create a customer account on our website to make the ordering process easier. This customer account helps you to make the ordering process more efficient by automatic insertion of delivery data and management of your orders. We offer you a registration process for this purpose, during which you send us the following data:
Name
Address
Contact details
Email address
Password
2. Legal basis for data processing
The legal basis for the processing of personal data for the preparation and/or implementation a contractual relationship is Law no. 190/2018.
3. Purpose of data processing
Processing of the personal data in the course of registration serves to create the customer account by means of which you can manage your orders and contract data more easily.
4. Storage period
Your personal data will be erased if you instruct us to erase your customer account. This does not apply if the data is subject to further statutory retention obligations. In this case, processing is limited to the expiry of the retention period.
Processing of personal data when ordering via the online shop
1. Description and extent of data processing
There is an online shop function on our website which allows you to order our products online.
You can initiate product orders in our shop, which we will then supply within the framework of our shipping process.
You can use the shop functions as a guest or as a registered customer after creating a customer account.
The information provided above applies for setting up a customer account.
If you wish to submit the order as a guest, we collect:
Name
Address
Contact details
Email address
Whether you submit the order as a registered customer or a guest, we collect the following additional data:
Delivery address
Type of shipping
Payment information
2. Legal basis for data processing
The legal basis for the processing of personal data for the preparation and/or implementation a contractual relationship is Law no. 190/2018.
3. Purpose of data processing
The purpose of the processing of the personal data in the context of the order is to process the order, process the payment, arrange for delivery of the product and facilitate any complaints, as well as to maintain and support the customer relationship.
4. Storage period
The data is erased within 6 months of the point at which it is no longer required to achieve the purpose for which it was collected, provided that it is not subject to further statutory retention obligations. In this case, processing is limited to the expiry of the retention period.
The data is processsed by the following payment service providers:
Banca Transilvania
str. G. Baritiu nr.8, Cluj-Napoca, Cluj, 400027
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22 – 24 Boulevard Royal
L-2449 Luxemburg RCS Luxemburg B 118 349
Processing of personal data via email
1. Description and extent of data processing
Personal data is processed for queries submitted by email in accordance with the content of the email:
in all cases, this includes your email address, the date and time and the content of the message. Depending on the content of your email, the following personal data may also be processed, for example:
First name, surname
Telephone number
The data is used exclusively to process the conversation and/or to implement and/or initiate a contractual relationship.
2. Legal basis for data processing
Due to the explicit query coming from the user by email, the legal basis for the processing of this data is Law no. 190/2018. If the aim of the email contact is also to conclude and/or execute a contract, the additional legal basis for processing is Law no. 190/2018.
3. Purpose of data processing
Processing of personal data via email query is used solely for the purpose of making contact and allows the customer to request information from the company at the initiative of the customer.
Depending on the intention and content of your query, the purpose may also be the initiation and/or execution of a contractual relationship.
4. Legitimate interest
The legitimate interest in data processing lies in the option to process your query and respond to your query appropriately. The data collected is processed on the basis of a query that comes from you. This processing is also in your interest, so that we can respond to your query in accordance with your expectations.
5. Storage period
The data is erased within 6 months of the point at which it is no longer required to achieve the purpose for which it was collected, provided that it is not subject to further statutory retention obligations. This is the case for your email when the conversation with the user has ended.
The conversation is ended when circumstances indicate that the issue in question has been resolved definitively.
Processing of personal data over the telephone
1. Description and extent of data processing
Personal data is processed for telephone queries in accordance with the content of the conversation:
depending on the information you provide in the course of the phone call, this may include the following information:
First name, surname
Telephone number
Customer number
Payment data
Contract data
The data is used exclusively to process the conversation and/or to implement and/or initiate a contractual relationship.
2. Legal basis for data processing
Due to the explicit query coming from the user via telephone, the legal basis for processing of this data is Law no. 190/2018. If the aim of the telephone contact is also to conclude and/or execute a contract, the additional legal basis for processing is Law no. 190/2018.
3. Purpose of data processing
The processing of personal data through the telephone call is solely done for the purpose of making contact and allows the customer to request information from the company at the initiative of the customer.
Depending on the intention and content of your query, the purpose may also be to initiate and/or execute a contractual relationship and to maintain and support the customer relationship.
4. Legitimate interest
The legitimate interest in data processing lies in the option to process your query and respond to your query appropriately. The data collected is processed on the basis of a query that comes from you. This processing is also in your interest, so that we can respond to your query in accordance with your expectations.
5. Storage period
The data is erased within 6 months of the point at which it is no longer required to achieve the purpose for which it was collected, provided that it is not subject to further statutory retention obligations. This is the case for your email when the conversation with the user has ended.
The conversation is ended when circumstances indicate that the issue in question has been resolved definitively.
Newsletter of Sonart Edition:
1. Description and extent of data processing
We offer a newsletter containing advertising information for our customers and potential customers. Subscription to our newsletter service uses the double opt-in procedure to verify your registration.
You register using the newsletter form and, once you have pressed the Register button, you are sent a link via email which you can click in order to confirm and conclude the newsletter subscription process. Once you have clicked on this activation link, you will receive regular mailshots with the content described in detail when you subscribe to the newsletter. This subscription process is also the process for obtaining your consent to receive the newsletter under competition law within the meaning of the Romanian law. You can revoke this consent under competition law at any time with effect from that point forward by clicking on the cancellation link included in every newsletter.
Our newsletter provides information about our offers, services and us.
We log/record your subscription to our newsletter so that we can provide evidence of the subscription in accordance with applicable statutory provisions.
In this process, the registration and confirmation times and your IP address are saved.
At the same time, your data is also logged and saved by our delivery service provider.
It is sufficient to provide your email address on the registration form to subscribe to our newsletter. However, we request that you provide your name as an option so that we can address you personally in the newsletter.
The data you provide when subscribing is processed in our CRM system for legally compliant management of your consent.
2. Legal basis for data processing
The legal basis for the processing of this personal data for the sending of the newsletter is Law no. 190/2018.
The legal basis for the processing and logging/recording of the subscription process is Law no. 190/2018.
3. Purpose of data processing
Data processing is solely done for the purpose of sending out our newsletter and your legally compliant subscription to it.
4. Legitimate interest
Our legitimate interest lies in contacting you in a customer-friendly and user-friendly way for the purposes of direct advertising as well as for logging/recording the subscription process in a legally compliant manner.
5. Storage period
The data you provide when subscribing to the newsletter is erased by us at the latest 6 months from your cancellation of the newsletter.