Service / Assistance

If you can’t find the answer to your question here, please email us at: office@sonartedition.com

Sign-in / Personal Data

Where can I see or edit my personal data?

Click on “My Account” at top right or on ”My account / Sign In” in the footer at the bottom.
Sign in with your e-mail address and password. You can see and edit all information found there.

What if I have forgotten my password?

Click here and enter your e-mail address. You will then receive an email, with a link to create a new password. Once you have signed in with your new password, you can view your personal information and update if necessary.

Alternately, you can click on “My Account” at the top right of each page or “My Account / Sign In” below in the footer, and select “Forgot Password?” in the new window.

Orders

Where can I see the status of my orders?

Sign in to “My Account”. By clicking the “My Orders” tab you will see an overview of your orders. Alternately you can click on “My Account / My Orders” in the footer.

How methods of payment can I use on the Sonart Edition online shop?

You can pay for orders with PayPal and credit or debit card

Can I order items on account?

In general you will receive an invoice for all orders, which you can use as proof of purchase.

Can I also order by fax or e-mail?

We cannot accept orders by fax or e-mail. To ensure that your order contains all necessary information, please view our ordering options in the shop.

What are the shipping charges?

All shipping charges are based on the weight of the merchandise and its destination. These costs are calculated during the order process and displayed in the shopping cart.

I am a music retailer. How can I order from Sonart Edition?

All orders for music retailers should be placed at office@sonartedition.com

If you would like some assistance building your music and book collection, our representatives at SE are ready and willing to assist you at office@sonartedition.com

Rental Works / Performance Materials

For rental works and performance materials please contact us at office@sonartedition.com

Newsletters

How can I subscribe to a newsletter?

Towards the bottom of our website, you will see a field in which you can enter your e-mail address in order to subscribe to newsletters.

How can I unsubscribe from a newsletter?

Option 1:

At the bottom of each newsletter you will find an “unsubscribe” link. If you click this, you will receive confirmation by e-mail, so that you can be certain that your request is being processed.

Option 2:

Log into your user account by clicking “My Account”. Here you can manage your newsletter subscriptions.