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Customer Service
1. Delivery time
The days generally needed by the sender to deliver the ordered items to your address are indicated as well. Please note that there may be unexpected delays.
2. Shipment tracking
Tracking and tracing is only possible for deliveries by Fan Curier or DHL. Tracking and tracing is not possible for deliveries by letter, International Letter and Press&Book.
3. Customer Service
If you have any questions regarding your order, please contact our customer service at office@sonartedition.com or +40 21 312 64 55.
4. Payment-Systems
we accept payments with:
- bank wire
- Paypal
- Creditcard (Mastercard, Visa)
5. Delivery Costs:
Romanian Post
...
Fan Courier
...
DHL
...
Packages are generally dispatched within 2 days after receipt of payment. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.